Contact
Thank you for your interest. For questions or comments, please use the information below. We look forward to hearing from you soon.
Phone
(631) 321-1212
Address
1 John St
Babylon, NY 11702
Hours of Operation
Monday - Thursday: 8:30 a.m. - 5:00 p.m.
Friday: 8:30 a.m. - 3:00 p.m.
Service Area
The Tri-State Area
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Frequently Asked Questions
Q. What do you do if claims are unpaid?
A. In a world filled with every type of technology imaginable, effective follow-up of unpaid claims requires the most basic telephone. While we do routinely resubmit unpaid claims, the most effective way to follow up on unpaid claims is to call the insurance carrier and determine why the claim hasn't been paid. This is where many practices fail when they do their own billing. Day-to-day patient and billing activities consume all available time, and follow-up is not effectively managed. Effective follow-up can add as much as 20% to a practice's gross revenue.
Q. If something about my practice changes, like merging with another practice with a billing system, can I get out of our agreement?
A. You can get out of our agreement at any time and for any reason with 60 days' written notice.
Q. What should I do about my existing receivables?
A. In most cases, we suggest they be worked down through the existing billing mechanism. The next best alternative would be to transfer them after they have been worked for an additional 90 days. At that point, all of the "easy" money will have been collected. In some cases, we will convert the old receivable simultaneous with going live on new billing.
Q. How much do your services cost?
A. That one is impossible to answer here. If you would like to find out more about our pricing, please provide us with some minimal information about your practice, and we will respond directly to this question as it relates to your practice. Of course, any information provided to us will be held with the strictest degree of confidentiality.
Q. How long does it take to get started?
A. Depending on whether an electronic interface is needed, the implementation process will take 60 days. Within the implementation timetable, master files are created, customized protocols are developed, and electronic linkage is established with the insurance carriers to allow us to bill electronically on your behalf. Don't be fooled by a competitor who promises you a shorter timetable just to get your business. If the timetable is short, it simply means that shortcuts will be taken and paper claims will be sent. This is not to your advantage.
Q. What is your collection percentage?
A. Gross collection percentage (receipts/charges) varies, dependent upon how high or low a practice fee schedule is compared to reimbursement. It is not a good measure of performance. Net collection percentage (receipts/charges, contractual adjustments) is a better measure of performance. It means how much was collected against the maximum that could be collected. We expect to collect from insurance companies (on a net basis) 95%+ for patients with valid insurance. It may take multiple submissions, but we will collect it. Collections from patients are usually a direct reflection of the economic community you service.